Privacy Policy

This Privacy Policy describes how littlecricketsstore.myshopify.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from the Site.

We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in line with applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR).

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or other enquiries.

In this Privacy Policy, “Personal Information” means any information that can be used to identify an individual, either directly or indirectly.

DEVICE INFORMATION

Examples of Personal Information collected include browser type and version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, maintain site security, and perform analytics to understand how customers use the Site so we can improve functionality and user experience.

Source of collection: collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our website platform provider, Shopify, and analytics providers.

ORDER INFORMATION

Examples of Personal Information collected include your name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection: to process and fulfil your order, take payment, arrange delivery, provide invoices and order confirmations, communicate with you about your purchase, screen orders for potential risk or fraud, and comply with legal and accounting obligations.

Source of collection: collected directly from you.

Disclosure for a business purpose: shared with Shopify, payment gateways, shipping providers, and fulfilment partners.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information collected include your name, email address, order details, and any information you choose to provide when contacting us.

Purpose of collection: to respond to enquiries, resolve issues, and provide customer support.

Source of collection: collected directly from you.

SHARING PERSONAL INFORMATION

We share your Personal Information with trusted service providers who help us operate our business and fulfil contracts with you.

This includes:
- Shopify, which powers our online store (https://www.shopify.com/legal/privacy)
- Payment processors and shipping providers
- IT and analytics service providers

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our legal rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with marketing communications or advertisements we believe may be of interest to you.

This may include:
- Using Shopify analytics to understand customer behaviour
- Sharing limited information with advertising partners via cookies or similar technologies, depending on your consent settings

You can opt out of targeted advertising using the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous

You can also opt out of some services via the Digital Advertising Alliance: http://optout.aboutads.info/

USING PERSONAL INFORMATION

We use your Personal Information to operate our business, including offering products for sale, processing payments, fulfilling orders, communicating with customers, and improving our services.

LAWFUL BASIS FOR PROCESSING (UK GDPR)

If you are located in the United Kingdom or European Economic Area, we process your Personal Information under the following lawful bases:
- Your consent
- Performance of a contract between you and us
- Compliance with legal obligations
- Our legitimate interests, provided these do not override your rights and freedoms

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information, or unless we are legally required to retain it for longer.

AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on individuals.

Shopify uses limited automated decision-making to prevent fraud, including temporary denylisting of IP addresses or payment methods associated with repeated failed transactions.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be transferred outside the United Kingdom and European Economic Area, including to Canada and the United States, for storage and processing. These transfers are protected using appropriate safeguards in line with data protection law. Further information can be found in Shopify’s GDPR documentation.

YOUR RIGHTS

Under data protection law, you have the right to:
- Access your personal data
- Request correction or completion of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Request data portability

To exercise these rights, please contact us using the details below.

COOKIES

We use cookies to provide essential site functionality, analyse site performance, and support marketing activity. Cookies may be session-based or persistent.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact site functionality.

Further information about cookies can be found at www.allaboutcookies.org.

DO NOT TRACK

Please note that we do not alter our data collection practices in response to “Do Not Track” signals due to the lack of a consistent industry standard.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page.

CONTACT

If you have any questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us at:

Email: littlecricketsstore@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/